Your involvement helps improve our services
The Nuffield Orthopaedic Centre is committed to ensuring that it “delivers excellence” (one of its core values) for its patients, its staff, the NHS and its partners in the community. This can best be achieved by the full participation of patients, carers, the public and its staff in the way that it shapes and delivers its services.
This strategy sets out the national and local agenda for patient and public involvement. It includes the key principles and standards on which patient and public involvement at the NOC is based. The objectives for the NOC are clearly stated with a detailed action plan.
The Patient and Public Involvement Steering Group (PPI) meets quarterly and included both staff and members of patient groups including the NOC Network group and the Patient Liaison Group. Members of these groups support the Trust by working with staff on a number of key projects aimed at improving the quality of service for our patients. Projects include surveys on the quality of the hospital’s leaflets and other materials and patient safety walkabouts which seek to highlight safety issues from a patient’s point of view.
We have a very enthusiastic group of people (patients, carers and others) involved at the NOC and are very grateful for the input they provide, both in their time and in providing the patient and public perception of how services work.
Patient stories are invaluable and examples of these are presented to the Trust Board to help keep perspective on what it is like for individuals being treated at the NOC.
We encourage any degree of involvement that matches your availability, experience, interests and skills. If you would like to be involved please contact us:
By Post:
PALS Office, Nuffield Orthopaedic Centre, Windmill Road, Headington, Oxford, OX3 7HE
Telephone: 01865 738126
Email: PALS (pals@noc.nhs.uk)